Teddybob Update on COVID-19
[COVID-19] In light of the recent announcement of the second state of emergency announced by the Ontario government and to keep the safety and well-being of our teammates, our online store could operate as usual. Still, we must reduce the staff working at our warehouses. For our Ontario warehouse, we'll need a longer time to get your order ready for the courier to pick up. After the courier has the parcel, your delivery might also be delayed due to delivery challenges in certain areas.
Shipping Policy Update
Because our Ontario warehouse fulfills the orders that ship to areas in Ontario, Quebec, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland, and Labrador, the lead time to prepare orders will extend to 7 to 9 business days.
For orders that ship to areas in British Columbia, Alberta, and Saskatchewan, the lead time to prepare orders remain at 2 to 3 business days.
Thank you for your understanding, patience, and support.