Terms & Shipping fee & Refund Policy

Important Update

Because of the current COVID-19 situation, our warehouse workers have become limited. And because of limited warehouse staff, the orders will take a longer time to prepare for shipping. The preparation estimated time is 2 to 3 business days. We feel sorry if this has caused you any inconvenience. 

Shipping Terms

All orders will be shipped out from our British Columbia or Ontario warehouse.

Our warehouse workers will pack your order as fast as they can. And then, we will schedule a courier to pick up your parcel and ship it to you. We will tell the courier to safe drop your parcel at your doorstep. Please provide your buzzer number if required to enter the building to reach your doorstep. Also, please let us know if your building's concierge could receive the parcel for you. If the courier could not safe drop your parcel and provide you with a pickup notice or brought your parcel back to their facility instead, please contact the courier to assist you with the situation further first. Please be noted; we will no longer be responsible for your parcel when the courier's tracking system shows that the parcel is delivered.

If you don't like the courier to safe drop the parcel at your doorstep, please let us know by leaving us a note by clicking "add instructions for seller." Or, you can tell us by emailing us at customerservice@teddybob.ca before we fulfill your order. We will tell the courier not to safe drop your parcel at your doorstep. However, you will need to follow the instructions of the courier to get your parcel. For example, a signature is required to pick up your parcel, or you may need to go to a designated location to get your parcel.

When the courier accepts the shipment from us, we'll forward the tracking number to you, provided by the courier company. Please use the tracking number to check the delivery status of your order. For questions regarding the delivery status of your shipment, please contact the courier.

For any reason, if your parcel is transferred to a post office or smart post, make sure you pick the parcel up within 5 business days from the arrival date at the post office or smart post counter. Otherwise, the courier will likely return the parcel to our warehouse.

If your parcel got returned to our warehouse, you could request a gift card of equivalent value as a form of refund. However, a restocking fee of 10% of the total amount and, if any, the return shipping fee will be deducted. A request to ship the parcel again is possible. However, the shipping cost for shipping it again will be your responsibility.

We always make sure we ship the parcel to the shipping address provided by you. However, if anyone at the provided shipping address rejects the package for any reason and the postman must return the package to us, we'll not be responsible for a refund.

If any item in your order is temporarily out of stock, your order will be pending until that item is available in stock again.

We decide the courier being used. So, unfortunately, you cannot specify which courier we use.  

If you find that an item is missing after receiving the parcel, please carefully check whether the package is damaged when received and whether it is in good condition (if there is damage, please take a photo and send it to our customer service email). Please open all the fillings in the parcel and check carefully. If you still can’t find it, please tell us the name and quantity of the missing product, and we will help you check the monitoring. If it is found to be unshipped, we will ship or refund you the product. However, we are not responsible for missing items after seven days, starting from the day the courier marked your parcel as delivered.

If you have any further questions, please contact us by email. Our customer service e-mail address is customerservice@teddybob.ca.

Shipping Fee Rule

British Columbia, Ontario, & Quebec: Order under $45 before tax, shipping fee $10. Order over $45 before tax, free shipping.

Other Provinces: See chart below

Shipping Zones
Order under
$65 before tax
Order over
$65 before tax
Alberta
$15 Free
Manitoba
$16
Free
Saskatchewan
$17
 Free
New Brunswick
Newfoundland and Labrador
Nova Scotia
Prince Edward Island
Yukon 
Shipping Rate Calculated by Canada Post
Nunavut
Northwest Territories

 

Return and Refund Policy

Please note that there is no refund, exchange, or return, except if the product has a manufacturer defect. The defective product becomes non-refundable after seven days, starting from the day the courier's tracking system marks your parcel delivered. Kindly take clear pictures or clear videos of the product and tell us where you think it's flawed. Please also provide us the order number. You'll get a refund once we confirm it's a defect. The shipping fee, if any, won't be refunded.

Sale Event

During the sale event, discounts and savings are not stackable.

Warranties

We do not offer any warranty on any electronic products. 

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@teddybob.ca 

Contact Us

We are here to answer your questions. Please email us at customerservice@teddybob.ca

*Mandarin Service Also Available*

We will reply to you in 1 or 2 business days.

Hours of Operation

Monday: 9:00 am to 6:00 pm Pacific Standard Time (PST)

Tuesday: 9:00 am to 6:00 pm Pacific Standard Time (PST)

Wednesday: 9:00 am to 6:00 pm Pacific Standard Time (PST)

Thursday: 9:00 am to 6:00 pm Pacific Standard Time (PST)

Friday: 9:00 am to 6:00 pm Pacific Standard Time (PST)

Saturday: Closed

Sunday: Closed