Terms and Refund Policy

Hours of operation:

Monday – Friday: 9:00 am to 6:00 pm Pacific Standard Time (PST)
Saturday & Sunday: Closed

We're here to answer any questions you have.

Please email us at customerservice@teddybob.ca

*Mandarin Service Also Available*

We will reply to you as soon as possible.

Shipping

We have warehouses in British Columbia and Ontario.

We usually use Canada post and in some cases other local courier. Our lead time is 1 to 2 business days. 

Please let us know if you like the courier to safe drop at your door.

When Canada Post accepts the shipment from us, you will receive the tracking number given to us by Canada Post. You can use the tracking number to check the delivery status of your order. When you have delivery questions other than checking the delivery status of your shipment, please contact us at customerservice@teddybob.ca.

If the postman brought your package back to the post office, you would need to pick it up at the post office. The postman will provide the location of the post office. If you did not pick up the parcel on time at the post office, the postman would return your package to us. In this case, your purchase is not refundable. If you would like us to ship the product to you again, we will not be responsible for any shipping fee. The shipping fee rule below no longer applies. You will need to pay for the shipping fee in full. 

Shipping Fee:

British Columbia, Ontario, & Quebec: Order under $49 before tax, shipping fee $10. Order over $49 before tax, free shipping.

Other Provinces: See chart below

Shipping Zones
Order under
$65 before tax
Order over
$65 before tax
Alberta
$15 Free
Manitoba
$16
Free
Saskatchewan
$17
 Free
New Brunswick
Newfoundland and Labrador
Nova Scotia
Prince Edward Island
Yukon 
Shipping Rate Calculated by Canada Post
Nunavut
Northwest Territories

 

We're here to answer any questions you have.

Please email to customerservice@teddybob.ca

We will reply you as soon as possible.

 

Return and Refund Policy 

If you like to check out the product before buying, please let us know by email, customerservice@teddybob.ca. We can provide you with the list of retail stores that sell our products. If the retail stores on the list are not near you, we would love to answer your questions to help you decide on purchasing the product. Please email us at customerservice@teddybob.ca.

 

Returns:

Returns must be performed within fifteen days after receiving the product. We will not offer any refund or exchange after fifteen days.

To be eligible for a return, your item must be unused, with no damage or visible changes, and in the same condition that you received it. It must also be in the original packaging. Also, we require a receipt or proof of purchase.

Cat litter, Dr. P Magic Powder, and Catnip are final sale.

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded or exchanged.

All products are provided with product parameters such as color, material, size, weight, and who is it suitable for. Please carefully consider the parameters before purchasing because we do not accept any returns/exchanges due to product parameter issues. 

We do not offer any warranty on any electronic products.

Your purchase is not refundable if the postman returned your package back to us because you did not pick it from the post office.

To initiate a return, please tell us your order number, item name, quantity, return reason, and any comments by emailing us.

 

Please do not send your purchase back to the manufacturer.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you like us to provide a return shipping label, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Refund (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to our credit card or original method of payment, within a certain amount of days. Please note, shipping fee will not be refunded.

 

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@teddybob.ca