Terms & Shipping fee & Refund Policy

Important Update

Because of the current COVID-19 situation, our warehouse workers have become limited. And because of limited warehouse staff, the orders will take a longer time to prepare for shipping. The preparation estimated time is 2 to 3 business days. We feel sorry if this has caused you any inconvenience. 

Shipping Terms

Our warehouse workers will pack your order as fast as they can. And then we will schedule a courier to pick up your parcel and ship it to you. We will tell the courier to safe drop your parcel at your doorstep. Please provide your buzzer number, if it is required to enter the building in order to reach your doorstep. Also, please let us know if your building's concierge could receive the parcel for you. If the courier could not safe drop your parcel and provide you with a pickup notice or brought your parcel back to their facility instead, please contact the courier to further assist you with the situation first. Please be noted, we will no longer be responsible for your parcel when the courier's tracking system shows that the parcel is delivered. 

If you don't like the courier to safe drop the parcel at your doorstep, please let us know by leaving us a note by clicking "add instructions for seller". Or, you can tell us by emailing us at customerservice@teddybob.ca before we fulfill your order. We will tell the courier, not to safe drop your parcel at your doorstep. However, you will need to follow the instructions of the courier to get your parcel, for example, a signature is required to pick up your parcel or you may need to go to a designated location to get your parcel.

When the courier accepts the shipment from us, we'll forward the tracking number to you, provided by the courier company. Please use the tracking number to check the delivery status of your order. For questions regarding the delivery status of your shipment, please contact the courier.

If your parcel got returned to our warehouse, you may request a gift card of equivalent value as a form of refund. A request to ship the parcel again is possible. However, the shipping cost for shipping it again will be your responsibility.

We always make sure we ship the parcel to the shipping address provided by you. However, if anyone at the provided shipping address rejects the package for any reason and the postman must return the package to us, we'll not be responsible for a refund.

If any item in your order is temporarily out of stock, your order will be pending until that item is in stock.

Shipping Fee Rule

British Columbia, Ontario, & Quebec: Order under $45 before tax, shipping fee $10. Order over $45 before tax, free shipping.

Other Provinces: See chart below

Shipping Zones
Order under
$65 before tax
Order over
$65 before tax
Alberta
$15 Free
Manitoba
$16
Free
Saskatchewan
$17
 Free
New Brunswick
Newfoundland and Labrador
Nova Scotia
Prince Edward Island
Yukon 
Shipping Rate Calculated by Canada Post
Nunavut
Northwest Territories

 

Return and Refund Policy

Please note that there is no refund, exchange, or return, except if the product has a manufacturer defect. The defective product becomes non-refundable after seven days, starting from the day the courier's tracking system marks your parcel delivered. Kindly take clear pictures or clear videos of the product and tell us where you think it's flawed. Please also provide us the order number. You'll get a refund once we confirm it's a defect. The shipping fee, if any, won't be refunded.

Sale Event

During the sale event, discounts and savings are not stackable.

Warranties

We do not offer any warranty on any electronic products. 

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@teddybob.ca 

Contact Us

We are here to answer your questions. Please email us at customerservice@teddybob.ca

*Mandarin Service Also Available*

We will reply to you in 1 or 2 business days.

Hours of Operation

Monday: 9:00 am to 6:00 pm Pacific Standard Time (PST)

Tuesday: 9:00 am to 6:00 pm Pacific Standard Time (PST)

Wednesday: 9:00 am to 6:00 pm Pacific Standard Time (PST)

Thursday: 9:00 am to 6:00 pm Pacific Standard Time (PST)

Friday: 9:00 am to 6:00 pm Pacific Standard Time (PST)

Saturday: Closed

Sunday: Closed