About Shipping

Shipping Policy

We have warehouses in British Columbia and Ontario.

Order Preparation

Thank you for placing an order with us! Rest assured, we'll start preparing your order as soon as we receive it. Please note that our warehouse operates only on regular business days.

Shipping Timeframe

Once your order is placed, it generally takes 3-7 business days for you to receive your package. The exact timeframe depends on which Canadian warehouse your order is shipped from.

Tracking Information

Keep an eye on your email for notifications from us. These emails will include tracking numbers for your order.

Multiple Items

If your order contains multiple items, you'll find all the tracking numbers listed on the carrier's website. You can track each package individually for your convenience.

How to Track

For a step-by-step guide on how to track your packages, please refer to the screenshot below.

We're here to answer any questions you have.

Please email us at customerservice@teddybob.ca

*Mandarin Service Also Available*

We will reply to you as soon as possible.

For more details about
Terms & Shipping fee & Refund Policy https://teddybob.ca/pages/terms-and-refund-policy

All promotional items are final sale and cannot be returned or exchanged.