Shipping Policy

We have warehouses in British Columbia and Ontario.

We usually use Canada post and, in some cases, other local couriers. Our lead time to get the order ready for shipping is 1 to 2 business days. 

If the purchase order contains temporarily out of stock items, then the purchase order will be shipped when the out of stock items arrive.

Please let us know if you like the courier to "safe drop" the package at your door. Because we usually request the courier "do not safe drop" the package.

We'll not be responsible for anything that happened to the package when you want the courier to "safe drop" the package.

When the courier accepts the shipment from us, we'll provide you the tracking number given to us by the courier. You can use the tracking number to check the delivery status of your order. For questions regarding the delivery status of your shipment, please contact the courier. For any other questions, please contact us at customerservice@teddybob.ca.

When the postman makes a delivery attempt, and no one is available to receive the parcel, the postman will leave you a pickup notice and bring your package back to the post office. Usually, or otherwise indicated on the pickup notice, you would need to pick the parcel up at the post office. The postman will provide the location of the post office. If you did not pick up the parcel on time at the post office, the postman would return your package to us. In this case, we'll not be responsible for any refund.

We make sure we ship the parcel to the shipping address provided by you. However, if anyone at the provided shipping address rejects the package for any reason and the postman must return the package to us, we'll not be responsible for a refund.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@teddybob.ca