About Shipping
Shipping Rate
- We do not ship to PO BOX.
Free Shipping: Orders over $40 for BC, AB , ON & QC. Orders over $65 for SK, MB. Order over $120 NB, NS, PEI & NL.
Shipping Policy
We have warehouses in British Columbia and Ontario.
Order Preparation
Thank you for placing an order with us! Rest assured, we'll start preparing your order as soon as we receive it. Please note that our warehouse operates only on regular business days.
Shipping Timeframe
Once your order is placed, it generally takes 3-7 business days for you to receive your package. The exact timeframe depends on which Canadian warehouse your order is shipped from.
Tracking Information
Keep an eye on your email for notifications from us. These emails will include tracking numbers for your order.
Multiple Items
If your order contains multiple items, you'll find all the tracking numbers listed on the carrier's website. You can track each package individually for your convenience.
How to Track
For a step-by-step guide on how to track your packages, please refer to the screenshot below.
We're here to answer any questions you have.
Please email us at customerservice@teddybob.ca
*Mandarin Service Also Available*
We will reply to you as soon as possible.
For more details about
Terms & Shipping fee & Refund Policy https://teddybob.ca/pages/terms-and-refund-policy
All promotional items are final sale and cannot be returned or exchanged.