About Shipping

Shipping Process and Possible Issues

Shipping Time and Shipping Rate

- Note: If the serving warehouse is out of stock, sourcing from another warehouse may take an additional 3-7 business days. The delivery dates listed are based on the assumption that all provided shipping information is accurate. Actual delivery times may vary based on circumstances. Please monitor your order tracking information.

- Contact us for custom all-in rate for remote locations - Remote locations refer to areas with postal codes that are more difficult to serve. If the second digit of the postal code is “0,” it indicates a remote location.
For customers in remote areas, we offer a custom all-inclusive rate for the entire order. Please allow an extra 2 to 5 days for delivery.

During a sale event, you will receive your order in 3 to 12 business days.

Essential Shipping Information and Notices

Order Information

• Shipping Address: Ensure that you provide a complete and accurate shipping address when placing your order. This includes your full name, street address, apartment number (if applicable), phone number , email address and any additional information such as your buzzer number.

• Apartment Deliveries:

  If your shipping address is an apartment building:
• Provide your buzzer number to allow the driver access to your building.
• Ensure your name is listed on the building’s directory if a concierge will receive parcels on your behalf. If your name is not listed, the driver may be unable to complete the delivery.

• Shipping to Business Locations

  If your shipping address is a business location, please ensure that you provide the company name and business hours. While the driver will make an effort to deliver during these hours, we cannot guarantee that the delivery will occur within the specified timeframe.

  No PO Boxes: We do not ship to PO boxes.

Cancellations

• No Cancellations After Tracking Number Issued: Once you receive a tracking number, your order cannot be canceled. This also applies to pre-orders.
• Order Verification: We understand that mistakes can happen. Please check your order details carefully upon receiving the confirmation email. If you notice any errors, please notify us as soon as possible, preferably within 24 hours.

Incorrect Address

• Undeliverable Packages: If your package cannot be delivered due to an incorrect address provided by you, no refund will be issued. It is the customer’s responsibility to ensure that the shipping address provided is accurate and complete.

Delivery Process

• Safe Drop: We request the carrier safe drop parcels at your doorstep by default. However, if the carrier cannot do so, they may leave a pickup notice or transfer the parcel to a post office or smart post location.
• Pickup from Post Office: If your parcel is transferred to a post office or smart post location, please pick it up within 5 business days. Failure to collect the parcel within this timeframe may result in it being returned to our warehouse.
• If your parcel got returned to our warehouse by the carrier, you could request a gift card of equivalent value as a form of refund. However, a restocking fee of $1 per item and, if any, the return shipping fee will be deducted from the refund. A request to ship the parcel again is possible. However, the shipping cost for shipping it again will be your responsibility.
  
  We always make sure we ship the parcel to the shipping address provided by you. However, if anyone at the provided shipping address rejects the package for any reason and the carrier must return the package to us, we'll not be responsible for a refund.

Packaging Details

• We guarantee that all products are brand new and come directly from the brand. They are shipped in their original packaging without any signs of being opened, ensuring that you receive items exactly as they left the manufacturer.
• For the cat litter packaging, during transportation, the package can collide, causing the bag to lose its vacuum. This does not affect the cat litter's function and shelf life. The primary purpose of the vacuum packaging is to reduce dust and minimize the package size for easier shipping. The quality and effectiveness of the cat litter remain unchanged even if the vacuum seal is compromised.

Returns and Exchanges: 

All sales are final. There is no return or exchange for sold items.