Return and Refund Policy

Return and Refund Policy

We're here to answer any questions you have.

Please email us at customerservice@teddybob.ca

*Mandarin Service Also Available*

We will reply to you as soon as possible.

Hours of operation:

Monday – Friday: 9:00 am to 6:00 pm Pacific Standard Time (PST)
Saturday & Sunday: Closed

If you like to check out the product before buying, please let us know by email, customerservice@teddybob.ca. We can provide you with the list of retail stores that sell our products. If the retail stores on the list are not near you, we would love to answer your questions to help you decide on purchasing the product. Please email us at customerservice@teddybob.ca.

 

Returns:

Returns must be performed within fifteen days after receiving the product. We will not offer any refund or exchange after fifteen days.

To be eligible for a return, your item must be unused, with no damage or visible changes, and in the same condition that you received it. It must also be in the original packaging. Also, we require a receipt or proof of purchase.

Cat litter, Dr. P Magic Powder, and Catnip are final sale.

All products are provided with product parameters such as color, material, size, weight, and who is it suitable for. Please carefully consider the parameters before purchasing because we do not accept any returns/exchanges due to product parameter issues. 

We do not offer any warranty on any electronic products.

To initiate a return, please tell us your order number, item name, quantity, return reason, and any comments by emailing us.

 

Please do not send your purchase back to the manufacturer.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you like us to provide a return shipping label, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Refund (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to our credit card or original method of payment, within a certain amount of days. Please note, shipping fee will not be refunded.

 

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@teddybob.ca

 

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.