Shipping

We have warehouses in British Columbia and Ontario.

We usually use Canada post and in some cases other local courier. Our lead time is 1 to 2 business days. 

Please let us know if you like the courier to safe drop at your door.

When Canada Post accepts the shipment from us, you will receive the tracking number given to us by Canada Post. You can use the tracking number to check the delivery status of your order. When you have delivery questions other than checking the delivery status of your shipment, please contact us at customerservice@teddybob.ca.

If the postman brought your package back to the post office, you would need to pick it up at the post office. The postman will provide the location of the post office. If you did not pick up the parcel on time at the post office, the postman would return your package to us. In this case, your purchase is not refundable. If you would like us to ship the product to you again, we will not be responsible for any shipping fee. The shipping fee rule below no longer applies. You will need to pay for the shipping fee in full. 

Shipping Fee:

British Columbia, Ontario, & Quebec: Order under $49.99 before tax, shipping fee $10. Order over $50 before tax, free shipping.

Other Provinces: See chart below

Shipping Zones
Order under
$74.99 before tax
Order over
$75.00 before tax
Alberta
$15 Free
Manitoba
$16
Free
Saskatchewan
$17
 Free
New Brunswick
Newfoundland and Labrador
Nova Scotia
Prince Edward Island
Yukon 
Shipping Rate Calculated by Canada Post
Nunavut
Northwest Territories

 

We're here to answer any questions you have.

Please email to customerservice@teddybob.ca

We will reply you as soon as possible.

Hours of operation:

Monday – Friday: 9:00am to 6:00pm Pacific Time (PST)
Saturday: Closed
Sunday: Closed